Frequently Asked Questions
What founders and hospitality teams ask before they brief us.
No. There are three routes. White label: a base formula from a qualified manufacturer's standard range, with fragrance, packaging and label developed under your brand. Bespoke development: a formula developed to your brief. Compliance only: we take a product you already have through EU compliance.
We coordinate reorders with the manufacturer, keep the compliance record current and tell you when a regulatory change affects your products. You own the brand and decide pricing, channels and sales. We do not hold stock, run distribution or sell to your customers.
Yes, where the specifications allow. Packaging options depend on the brief: format, material, fill size and decoration are confirmed during development.
Every product needs a Product Information File, a Cosmetic Product Safety Report whose Part B is signed by a qualified safety assessor, a CPNP notification before it is placed on the market, and a Responsible Person in the EU, which is outsourced. Packaging is assessed against the applicable PPWR requirements for each project. We coordinate the assessment, hold the Product Information File and manage the CPNP notifications.
Hygiene depends on the system: closed or tamper-evident cartridges avoid topping up an open bottle. Maintenance needs a clear refill and cleaning routine, with a record of who refilled what. Guest perception follows the materials: a well-made fixed dispenser reads as considered, a cheap one reads as cost-cutting.
We monitor the EU Official Journal and the Balearic Official Bulletin for changes that affect your products, and tell you in writing what needs to change and by when.
Typically 14 to 20 weeks from signed brief.
Yes, through our sample programme. A sample fee applies, and the details are sent after your enquiry.
We do not grant territorial exclusivity. Formula ownership is available as an option, and SOSOO does not use client formulas, data or contacts for any other brand.
The EU first. Other markets on request.
What you keep, including formula ownership, files and documentation, is set out in the contract.
It depends on the manufacturer, format and packaging. It is confirmed in your written proposal.
That measure does not apply to brand development. Costs depend on the number of SKUs, packaging, volume and compliance scope, and are confirmed after the brief.
Start with six details.
Start your brief